Refund Policy

At ZENITVALO, we strive to provide high-quality services to our customers. This Refund Policy outlines the conditions under which refunds are granted for our premium Valorant HWID spoofing services. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Non-Functioning Software: If the spoofing software fails to function correctly within the first 24 hours of purchase and our support team is unable to resolve the issue.
• Duplicate Purchases: In the event of accidental duplicate purchases, refunds will be processed upon verification.
• Service Misrepresentation: If the services provided do not match the descriptions and features outlined on our website.

2. Refund Process

• Request Submission: To request a refund, please contact our support team via email at [email protected] or through our official Discord server.
• Information Required: Provide your purchase receipt, order ID, and a detailed explanation of the reason for the refund request.
• Review and Verification: Our support team will review your request and verify the eligibility based on the conditions outlined in this policy.
• Refund Approval: If your request is approved, the refund will be processed using the original payment method within 7-10 business days.

3. Refund Timeframe

Refund requests must be submitted within 24 hours of purchase. Requests submitted after this period may not be eligible for a refund unless exceptional circumstances apply.

4. Non-Refundable Items

The following items are non-refundable:

• Customized Services: Any services that have been customized or tailored to your specific requirements.
• Subscription Renewals: Refunds for subscription renewals are not available once the renewal has been processed.
• Violation of Terms: Refunds will not be provided if the service was used in violation of our Terms of Service or other policies.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

6. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us via our official Discord server or email us at [email protected].

Last Updated: January 23, 2025